Cancellation policy
YOUR PERSONAL BOTTLE SUBSCRIPTION — POLICY
This is a club, not a contract. Here's exactly how your subscription works — the full picture, in plain language, with the legal fine print at the bottom.
THE SUBSCRIPTION
When you join, you pick four things: your style (Easy Drinking, Discovery, Classics or Non-alcoholic), your variety (mixed, white or red), your size (3, 6 or 12 bottles) and your frequency (every month, every two months or every three).
Every box is personally curated by our sommelier — no algorithms, a real person picks your bottles, every time. Got absolute no-nos? Add them in the order notes at checkout, or just tell us. The more we learn about your palate, the better your boxes get.
BILLING
The price you see at checkout is the total price per box, VAT included; shipping costs are shown separately before you confirm. Your payment method is stored securely and charged automatically on the day each new box ships. No surprises: we give you a heads-up before every shipment.
Your subscription runs for an indefinite period: it simply continues until you cancel it. There is no minimum term and no cancellation fee — you can cancel at any time, effective from your next box.
If a payment fails, we'll notify you so you can update your payment method. Your box only ships once payment has gone through — we never ship unpaid and never charge twice for the same box. If payment keeps failing after our reminders, we may pause or end your subscription; we'll always tell you before we do.
If we ever change our prices, existing members hear it from us by email at least one full billing cycle before the new price applies. You can cancel before it takes effect — no charge, no hard feelings.
DELIVERY
We pack your box within 3 working days; from there it's 1–2 working days on the road. After your first delivery, your next box lands around the same day every cycle. Shipping costs are shown at checkout — see our Shipping Policy for details.
CHANGES, SKIPS, PAUSES & CANCELLING
You manage everything yourself, from your account or via the link in your order confirmation email:
- Skip a delivery (handy if you're travelling or still working through the last box)
- Pause your subscription for as long as you want
- Change your style, variety, box size or frequency
- Update your delivery address or payment method
- Cancel completely — no fees, no questions, no guilt trip
Make changes at least 5 working days before your next shipment. Any later and that box may already be on its way — your change then applies from the box after.
RETURNS & REFUNDS
Our standard Returns & Refund Policy applies to subscription boxes too. In short: unopened bottles in their original packaging can be returned within 30 days — email hello@clubdamis.com first and we'll send you a return shipping label. Opened bottles can't be returned for change-of-mind reasons — those are yours to enjoy.
A bottle arrived damaged, corked or otherwise not as it should be? Tell us within 5 working days and we'll replace it, refund it or add a credit to your next box — your call, at no cost to you. This never limits your legal warranty rights.
PRE-ORDERS
Members sometimes get early access to limited releases. You can cancel any pre-order that hasn't shipped for a full refund. Once shipped, the returns terms above apply.
THE FINE PRINT — YOUR LEGAL RIGHTS (EU & BELGIUM)
Right of withdrawal. As a consumer you have the legal right to withdraw from your subscription, without giving any reason, within 14 days from the day you (or someone you designate) physically receive your first box. Withdrawing ends the entire subscription. To exercise this right, send us an unambiguous statement before the period expires — an email to hello@clubdamis.com is enough, or you can use the model withdrawal form below. We'll refund all payments received, including standard delivery costs, within 14 days of your notice (we may withhold the refund until we've received the bottles back or you've shown proof of sending them). Return the bottles to us within 14 days of your notice, unopened and in their original packaging; contact us first and we'll provide a return label. Bottles you've opened are excluded from withdrawal to that extent, as their value diminishes on opening.
Model withdrawal form. "To Club D'Amis bv, Frankrijklei 5/401, 2000 Antwerpen, hello@clubdamis.com — I hereby give notice that I withdraw from my contract for the following goods: [subscription/order], ordered on [date] / received on [date]. Name, address, signature (only if on paper), date."
Duration & termination. This is a contract of indefinite duration. You may terminate at any time free of charge via your account; termination takes effect for the first box that hasn't entered preparation yet (see the 5-working-days rule above).
Legal warranty. Nothing in this policy limits your legal rights under the Belgian legal conformity warranty for consumer goods.
Age. You must be 18 or over to purchase from Club d'Amis. By subscribing, you confirm you are.
Who you're buying from. Club D'Amis bv, Frankrijklei 5/401, 2000 Antwerpen, Belgium — VAT BE 1027.068.068 — hello@clubdamis.com. Belgian law applies. If we can't work something out together (rare — we're real people, we answer), you can contact the Belgian Consumer Mediation Service (Consumentenombudsdienst, consumentenombudsdienst.be).
QUESTIONS?
Email hello@clubdamis.com. We're real people. We answer.
