Got questions?
Everything you want to ask, answered.
Can I order a refill for a specific bottle?
Yes, you can! When you've bought a package and fell in love with a specific bottle, you can re-order that single bottle by doing the following:
- Log in with the account you ordered the specific package with.
- Go to the package page.
- Click the bottle you want to buy in the package overview and click "View bottle details."
- Once on the page, an "Add to cart" button will appear and you're ready to go!
Please note: only people who ordered the specific package previously are able to order a refill of a specific bottle. So what are you waiting for? Order your package now and become part of our Club!
Can I add products after I’ve placed my order?
As long as your order hasn’t been shipped, we can still add products to it.
Simply email us at hello@clubdamis.com with your order number and the items you’d like to add. We’ll then send you an email with a payment link.
Can I merge multiple orders?
Unfortunately, it’s not possible for us to combine separate orders. We also can’t refund shipping costs if multiple orders were placed individually.
I didn’t receive a confirmation email — what should I do?
A confirmation email is automatically sent after every order. If you haven’t received one, please check your spam folder first — sometimes the email ends up there.
Still nothing? Get in touch with us and we’ll sort it out for you.
I noticed you ship from West Flanders — why is that?
We share our logistics operations with another brand in our portfolio. Thanks to this setup, we’ve already processed thousands of orders. Your data is safe with us, and we treat your order with the utmost care.
Can I return my order?
Yes, you can return your order within 14 days of delivery. Before sending anything back, please read our Refund Policy.
How will I know when my order has been shipped?
Once your order has been dispatched, you’ll receive an email confirming that it has been completed.
You’ll also receive a separate email with a track & trace code so you can follow your package.
If you haven’t received the tracking email, feel free to contact us at hello@clubdamis.com.
Where can I track my order?
When your parcel is shipped, you’ll receive an email with a track & trace code.
Click the link in the email to follow your delivery right up to your doorstep.
Who will deliver my package?
We work with PostNL as our main delivery partner.
Prefer another carrier? Just reach out — we’re happy to explore alternative options with you.
